Membership FAQ
Can I Cancel My Membership Anytime?
-Yes! We only ask that you notify us 15 days prior to the next billing cycle. Please notify us at cancelfnlashes@gmail.com.
Can I Upgrade My Membership to 2 Refills per Month?
-Of course! You will need to notify us via email or in person and your upcoming membership cycle will be upgraded accordingly. Please note, any refill not covered under your active membership will be an additional charge.
Can I book a refill outside of my membership cycle (refill advancements)?
-No we do not offer refill advancements, any additional refills within your cycle will be performed as additional refills.
Can I Upgrade My Membership to another tier?
-Yes you can! Upgrading your membership to another tier will cost $50 per tier increase plus the difference in membership pricing that will be effective on your upcoming cycle.
Will You Let Me Place My Membership on Hold?
-Unfortunately we cannot put memberships on hold at this time.
Can I Bring My Old Lash Set From Another Salon for A Refill?
-If you are a client coming from an outside salon and would like a refill, our lash artist will examine your lashes to determine if you need a complete lash removal. If you do not need a removal, a $90+ fill will be applied to your service.
What If My Old Set Is Not Refillable?
-In the event that we cannot work with the extensions that you have on, we require that you remove your old lash extensions off completely. (Lash removal with membership purchased $15. Lash removal without membership purchased $30). Please also note: if we cannot work with what you have on and you refuse to remove your old extensions, we have the rights to refuse service.
Why Do I Need to Remove My Old Lashes?
-Why do I need to remove my old lashes? We take immense pride in our work and we want to make sure that you are getting the highest quality service possible. Here at FN we want you to look stunning! You are going to love your new FN lashes!
What if I Don't Use My Membership?
-If you are not able to come in for any reason and cannot use your membership contact us immediately! We do not offer refunds for unused membership.
Do You Offer Refunds?
-We're sorry we cannot offer refunds on any memberships or services.
FN Services FAQ
What If I Cannot Make It to My Appointment?
-For any reason you are not able to come to your appointment, please contact us immediately to reschedule within 24 hours to avoid any cancellation fees. Thank you!
What If I'm Running Late to My Appointment?
-If you are running late to your appointment, please notify us and we will try our best to fill you in for the remaining time of your service and you must sign a lateness waiver before receiving your scheduled service or else we will have to reschedule your appointment and charge a cancellation fee.
I Missed My Appointment!
-Unfortunately, all no shows and last minute cancellations will be charged an automatic fee.
Am I required to keep a card on file at FN Lashes for my appointments?
-Yes, we require all guests to maintain a card on file/in our system for your services and memberships.
Can I Bring My Old Lash Set From Another Salon for A Refill?
-If you are a client coming from an outside salon and would like a refill, you must schedule for a consultation at least 24 hours before your scheduled appointment so our lash artist can examine your lashes to determine if you need a complete lash removal. If you do not need a removal, a $90 fill will be applied to your service.
What If My Old Set Is Not Refillable?
-In the event that we cannot work with the extensions that you have on, we require that you remove your old lash extensions off completely. (Lash removal with membership purchased is $15. Lash removal without membership purchased is $30). Please also note: if we cannot work with what you have on and you refuse to remove your old extensions, we have the rights to refuse service.
Why Do I Need to Remove My Old Lashes?
-Why do I need to remove my old lashes? We take immense pride in our work and we want to make sure that you are getting the highest quality service possible. Here at FN we want you to look stunning! You are going to love your new FN lashes!
What if I don't use my monthly refill?
-If you do not use all your membership refills for the month, we allow the unused refill to rollover to the next month. If you would like store credit issued for your unused refill, the credit is calculated as the difference in membership pricing.
Do You Offer Refunds?
-We're sorry we cannot offer refunds on any memberships or services.
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